Oracle Engagement Cloud

One of the top Oracle Engagement Cloud Training institutes in Bangalore

4.7
105 Google reviews

Class Availability

Weekdays & Weekends

Course Duration

40-45 Hours

Training Methodology

25% Theory & 75% Practical

Class Availability

Weekdays & Weekends

Course Duration

40-45 Hours

Training Methodology

25% Theory & 75% Practical

4970

Professionals trained

350

Workshops Every Month

50

Countries And Counting

100

Corporate Served Successfully

Description

Oracle Engagement Cloud

Oracle Engagement Cloud Training in Bangalore

Oracle Engagement Cloud Training

IQ Stream Technologies is one of the top Oracle Engagement Cloud Training institutes in Bangalore with highly experienced and skilled trainers. IQ Stream Technologies Bangalore also offers placement assistance for students who enrolled in Oracle Engagement Cloud courses. We offer advanced Oracle Engagement Cloud training and advanced tools for better learning, understanding and experience. IQST also offer advanced Oracle Engagement Cloud online training also with custom schedule.

Oracle Engagement Cloud Online Training

Call us on +1 415-529-4858 (USA) OR +91 9071-449-888 (India) to enroll into our Online Oracle Engagement Cloud sessions. Need flexible Oracle Engagement Cloud learning options? Choose from our online or in class Engagement Cloud courses based on your schedule.

Course Overview

Course Name	Oracle Engagement Cloud Training
Venue	IQ Stream Technologies
Official URL	Oracle Engagement Cloud Training
Demo Classes	On Demand
Training Methodology:	25% Theory & 75% Practical
Course Duration	40-45 Hours
Class Availability	Weekdays & Weekends
Demo Training	Email ID : info@iqstreamtech.com

Curriculum

Syllabus

Initial Setup

Enable Engagement Cloud features
Describe the Engagement Cloud security model
Use Functional Setup Manager (FSM)

Entitlements

Describe entitlement concepts (coverage, milestones)
Manage milestones
Set up standard coverage
Set up default coverage

Digital Customer Service (DCS)

Describe DCS architecture components (themes, templates, pages)
Describe DCS enablement activities (profiles, roles, authentication)
Describe DCS components (products, contact, KM, SR creator, admin)
Deploy an initial DCS application
Customize a DCS application

Productivity Features

Set up Hotkeys
Set up SmartText
Enable SR Audit

Service Request (SR) Management

Set up SR creation and handling
Configure a Service Request Category
Describe common SR processing activities
Identify common SR searches
Configure a Service Catalog
Implement an SR assignment mapping

Knowledge Management (KM)

Identify KM enablement activities (products/categories, security, features)
Author KM articles
Set up ‘My Knowledge’ page

Omnichannel Communications

Perform Email set up a-ctivities (inbound setup, outbound setup, templates)
Describe CTI integration architecture
Configure CTI notifications
Configure media toolbar
Configure Chat
Configure Work Routing
Configure Agent Notifications

Advanced Configuration, Integration and Analytics

Identify mechanisms of Engagement Cloud customization
Use tools used to configure and customize Engagement Cloud
Explain Engagement Cloud integration architecture and mechanisms
Perform file-based import and export

Trainer

FAQ

Reviews

Arun Yaligar

- 4.7

Positive: Communication, Professionalism, Quality, Value

You cant get Better than this.

Wonderful Learning experience at IQ Stream Technologies. Got real time example training which made me to understand things in better way. I definitely refer to join for this training centre. It gives you real confidence to work in industries and also if you are planning for Certification then the syllabus is you get here is perfect

Rohit Nair KP

- 4.7

Positive: Communication, Professionalism, Quality, Value

It has been outstanding experience to have taken UI/UX Development training under the guidance of Mr.Manoj from IQ Stream Technologies.

priyanka priyadarshini

- 4.7

Positive: Communication, Professionalism, Quality, Value

Training is so good…. schedules are completed in time…nice environment..

Training

Online Training

Classroom Training

Corporate Training

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